I believe: my training, experience, and proven ability as an On-Site Tier Two Technical Support Specialist for a large Swedish Furniture Retailer has developed not only technical knowledge but also my social skills.
environment has put me in to a position wanting to achieve even more. Through
my work I have gained unique insight in to the business by creating the ITIL for
over 30 local solutions used at all retail locations in Switzerland, significantly
contributing to the productivity and quality of the company's IT division. Ever
since, I have been involved in the steering and alignment of the ITIL to match the
business’s needs by communicating with our base of Soliton Owners in retail and
customer service, recommending necessary adjustments in the ITSM of the documented
solutions. These skills have enabled me to become responsible for the dispatching
of incidents to the 11 retail locations throw-out Switzerland.
You will find that I have acquired valuable experience in all facets of ITSM and troubleshooting. I possess a unique talent for translating highly complex technical information into terms and concepts that the end users can readily grasp. I have experience in supporting various desktop operations, carrying out soft & hardware installations and continuous Life- Cycle management. Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.
- English: Fluent - Native
- Swiss-German: Fluent - Native
- Italian: Elementary
- French: Elementary
- Polish: Just started learning
- Excellent understanding of Windows 95 up to Windows 10
- Hands on experience in Hard- and Software support to end users
- Very good understanding of hardware LCM and Networking.
- 2 Years practical experience in ITIL & ITSM (Since 2015)
- Experienced in creating
Information Technology Infrastructure Libraries for service desk agents
- Solving complex computer related issues by research and understanding.
- Entire Microsoft Office range (including most 3rd party alternatives)
- Hands on knowledge of over 30 Retail & Customer Service IT solutions